| | 
Archive
1999-07-09 ORR-001
Office of the Rail Regulator
Rail Regulator accuses rail industry of short-changing the passenger
keywords: click to search
 Office of the Rail Regulator
ORR
notes
ORR/99/26
Words in [single square brackets] included hyperlinks in the original document
Words in [[double square brackets]] are editorial additions or corrections
Words in [[[triple square brackets]]] indicate embedded images or graphics in the original document. (These are not usually archived unless they contain significant additional information.)
< operators’ contracts index
| | |
Press release
Office of the Rail Regulator
Rail Regulator accuses rail industry of short-changing the passenger
Making his first major speech at the Railway Forum's "Towards 2000" conference in London, Tom Winsor, the Rail Regulator, accused the railway industry of short-changing the passenger.
Tom Winsor said "It is essential that everyone in the railway industry realises that the public have been patient for long enough. The industry has had to respond to a new set of commercial and public interest imperatives, and everyone accepted that this would take time. But at the rate at which the industry is maturing is far too slow, and is simply unacceptable to the public.
"We want trains which are reliable and punctual. We want them to be clean. We want stations in the right places, with the right facilities. We want network benefits, with through ticketing and accurate, impartial selling of tickets. We want adequate connections and the benefits of a single network. We want information for passengers which is timely, comprehensible and right. We want more freight on the railway. We want better track quality and better signalling systems. We want the existing capacity of the railway to be managed as efficiently as possible, and we want the capacity of the railway to be expanded to cope with the growth in demand in time for the demand to be satisfied. And we want it all for a fair and affordable price. This is not a wish list. These are requirements that must be met. I have got the powers to make things happen and I will use them.
"The regulatory agenda has changed. And I want the public to know that I am on their side. To date the public has been short-changed. My task is to redress that balance."
PRESS ENQUIRIES: ORR Press Office - 0171 282 2007/2002
Out of Office Hours - Pager 0941 148521
Railnews Archive ::: 1999-07-09 ORR-001
| | | |
| | |
