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The Association of Train Operating Companies (ATOC) today said new investment for the rail industry is needed to provide passengers with the service they want.
Commenting on the shadow Strategic Rail Authority's Rail Performance Report published today, ATOC Director General George Muir said: "Many operators have shown encouraging signs of improvement as measured by the new performance guidelines.
"There are a record number of trains using the network around London and passenger numbers are still growing. It is running at full capacity. We need investment to remove bottlenecks and build new trains if we are to make the step change in passenger's services we all want.
"The National Passenger Survey also shows some very good results with most train operators recording high levels of customer satisfaction. For example, 84% of passengers on long distance trains are satisfied with their journey."
Mr Muir said it is a concern that 35% of passengers did not believe they were getting value for their money when travelling by rail.
"We aim to deliver better value for money with 600 new vehicles coming into service within a year and a further 1,500 new vehicles carrying passengers by the end of 2002. New trains offer value for money by providing passengers with more comfortable and faster journeys."
ENDS
For more information: ATOC press office 020 7904 3010
Railnews Archive ::: 2000-06-06 ATO-001
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