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2002-02-05 HUL-001
Hull Trains
Hull Trains customer satisfaction 100%
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Press release
Hull Trains
Hull Trains customer satisfaction 100%
date 5 February 2002
source Hull Trains
type Press release
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Hull Trains has commissioned an independent survey into customer satisfaction and the results have proved to be even better than they expected.
Passengers travelling on Hull Trains were asked whether the service met their expectations, were less than expected, or more than expected.
No passengers said the service failed to meet expectations, with 100% of customers saying expectations were met and 87% saying expectations were exceeded.
Clive Gossop, general manager of Hull Trains said:
“ We are absolutely delighted that the survey has shown such positive results.
Our staff are genuinely our greatest asset. They have demonstrated that a professional, courteous, helpful attitude to passengers wins every time.
“Every journey is treated as a unique event for each passenger, irrespective of the class of travel and every aspect of customer service has been looked at from buying tickets through to departing the train at the final destination. We will now be looking at ways to ensure we maintain these excellent results.”
For more information on this release please contact Debby Burman
Tel: 01482 580072 or 07976 292155
Email: debbyb@corpcom.co.uk
Grade Percentage %
Failed to meet expectations -
Met expectations 13%
Exceeded expectations 87%
100%
ABOUT HULL TRAINS
Hull Trains launched in September 2000 and is providing four direct trains per day from Hull to London King’s Cross and return, five days per week, three direct trains on Saturday and two direct trains in both directions on Sundays. Journey time is just over three hours. Hull Trains stop at Brough, Selby, Doncaster, Grantham and London King’s Cross. All trains are equipped with the latest facilities for disabled passengers and provide a smooth and comfortable journey to the capital. Snacks are available on all trains.
Railnews Archive ::: 2002-02-05 HUL-001
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