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Responding to claims by the TSSA union that train companies do not know how many passengers travel on their trains, a spokesperson for the Association of Train Operating Companies said:
“It’s nonsense for the TSSA to suggest that train companies ‘have no idea’ how many people are travelling on peak hour services. We are collecting more and more information on passenger numbers to identify the busiest commuter lines, using data from ticket sales, carrying out regular passenger counts and using load weighing equipment on trains to calculate how many people are on board.”
