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Responding to a report by Credo and the Campaign for Better Transport, which compares passenger rail services in different regions of the country, a spokesman for the Rail Delivery Group, which speaks on behalf of the rail industry, said:
"While there is always room for improvement, rail passengers are travelling on services that are unrecognisably better when compared to 15 years ago. Passenger satisfaction is at a near record high with 500 million more journeys each year being rated 'good' or 'satisfactory' according to the independent passenger watchdog.
"The railway's success has been achieved through a combination of significant sustained public investment via Network Rail, and train operators focussed on increasing passenger numbers. As the Credo report says, the overall rail growth in the past decade shows the success the rail industry can achieve."
