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In response to the latest Which? survey of train companies, a spokesperson for the Rail Delivery Group, which speaks on behalf of the rail industry, said:
“As we acknowledged last month when the independent watchdog’s far more comprehensive survey found that more than four out of five passengers were satisfied with their overall journey, the industry needs to build on the improvements it has delivered over the last 15 years.
“We are always keen to get feedback from customers, whether good or bad, which has helped the industry attract record numbers of passengers and cut complaints by three quarters in a decade.”
