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Responding to the ORR’s report on rail passenger compensation, Michael Roberts, director general of the Rail Delivery Group which speaks on behalf of the rail industry, said: “Compensation has become increasingly generous and easier to apply for in recent years.
"Latest available figures show that in the space of a year, there was a £3million rise in Delay Repay money paid to passengers, despite punctuality hovering near record levels according to government set measures.
“Passengers can claim or find out about compensation on trains, at stations, online, through social media and via smartphone apps. But this research makes clear that there is more to be done to ensure that passengers know their rights. Operators are keen to respond to customer feedback and will continue to work with the ORR and others to raise awareness and confidence.”
ENDS
Railnews Archive ::: 2014-02-21 RDG-002
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