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Responding to a report by Passenger Focus on rail passenger trust, Michael Roberts, director general of the Rail Delivery Group which represents operators and Network Rail, said:
“Passengers are at the heart of what we do and we know that we must keep improving, driving up the quality of services to respond to their needs. This survey gives everyone in the industry a clear indication of what is working well and where it can do better. We will continue efforts to improve, particularly in communicating with and providing information to passengers.
“Improvements over the last 15 years have helped to transform our railway into the safest and fastest growing in Europe, with newer trains and more services.”
