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Responding to union claims that operators do not pay out enough compensation to passengers, a spokesperson for the Rail Delivery Group said:
“Passengers are at the heart of what we do and the rail industry wants to provide an even more reliable and efficient service. Despite more journeys being made punctually, compensation paid to passengers under the Delay Repay scheme has increased by £10m in the last year. Payments are increasingly generous and easy to apply for and are made regardless of the cause of a delay.
“Passenger compensation is completely unrelated to the rail regulator’s scheme where payments between Network Rail and operators are designed to discourage delays and encourage punctuality. When delays occur it disrupts people’s journeys and can put them off travelling altogether, hitting train company revenues and the amount operators pay back to government for investment in the railway. Payments between operators and Network Rail reflect this.”
