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date 7 January 2015 source Network Rail type Press release
Network Rail and Southern apologise for the unacceptable disruption and delays to passengers at London Bridge this week resulting in severe overcrowding on the concourse. This is not the level of service that customers deserve, expect or that we want to deliver.
Over the festive break we undertook 16 days of work rebuilding two new platforms, removing and replacing 3km of track and installing new signalling into London Bridge. This work was completed on time.
However, the new timetable has proved challenging to manage. We have reviewed this and made some immediate changes to a small number of evening peak services which will reduce the pressure on the infrastructure and allow us to deliver a more punctual service that passengers deserve.
We will monitor the service this week and assess if any longer term changes are required.
We have reviewed the operation of the station concourse, placed more staff at London Bridge, and implemented additional crowd control measures to separate passengers entering and exiting trains. By the end of the week, we will have additional passenger information screens, so the concourse is used more evenly.
Passengers are asked to check with their train operator before they travel.
Contact information
Media Relations (London & South East) 020 3356 9166 / 9164 mediarelations@networkrail.co.uk Media Relations (National) 020 3356 8700 mediarelations@networkrail.co.uk
