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date 12 January 2015 source Network Rail type Press release
National
On 27 December thousands of passengers using King's Cross and Paddington services, many of whom were travelling home after visiting friends and family, suffered severe delays and disruption. Network Rail launched an immediate investigation into what went wrong and today publishes its findings.
Mark Carne, chief executive, said: "A number of things went wrong in these two instances. In addition it is clear that our project back-up plans and the train service plans should have done a much better job in protecting the travelling public from our engineering problems.
"Over Christmas, we undertook the biggest programme of engineering and investment work ever, on train lines across the country. 99% went to plan but in the case of King’s Cross and Paddington we let passengers down.
“I sincerely apologise for the disruption over the festive period and we are determined to learn the lessons so that we can continue to make the improvements the travelling public deserve.”
Contact information
Media Relations (National) 020 3356 8700 mediarelations@networkrail.co.uk
