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Responding to the publication of the Passenger Focus Autumn 2014 National Rail Passenger Survey, Michael Roberts, Director General of the Rail Delivery Group representing rail operators and Network Rail, said:
“These results show how passenger satisfaction has been dipping after years of steady improvement and they reinforce our determination to do better.
“The timetable is our promise to passengers, and too often we aren’t making good on this commitment. To improve, we are working closer together as an industry to deliver better reliability so that more people can complete their journeys on time and improve information to passengers, particularly during disruption.”
ENDS
Notes to editors
1. 81% of passengers are satisfied with their journey overall, 12% said they were neither satisfied nor dissatisfied, 7% of passengers said they were dissatisfied.
2. Since Spring 2009 overall satisfaction has consistently been 81% or above.
