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On the announcement of a Department for Transport consultation on changes to the rail penalty fares appeals process, Michael Roberts, Director General of the Rail Delivery Group, representing rail operators and Network Rail, said:
“We welcome the opportunity to work with the Government on the legislative changes needed to help modernise the penalty fare rules available to operators.
“While train companies need to be able to take a firm but fair approach to deal with the small minority who deliberately dodge fares and expect others to pick up the bill, the industry is already working hard to help ensure passengers feel they are being fairly treated.”
