Words in [single square brackets] included hyperlinks in the original document
Words in [[double square brackets]] are editorial additions or corrections
Words in [[[triple square brackets]]] indicate embedded images or graphics in the original document. (These are not usually archived unless they contain significant additional information.)
Responding to Passenger Focus’ Ticket to Ride report, Michael Roberts, Director General of the Rail Delivery Group, representing rail operators and Network Rail, said:
“The rail industry understands the concerns raised by the report and the need to get the balance right between taking a firm approach to fare dodgers while fairly treating those who make an honest mistake.
“The passenger watchdog recognises the important improvements we’ve already introduced including an industry-wide code of conduct. We’re determined to continue working hard so that more passengers better understand where and when they can use their tickets and travel with greater confidence.”
ENDS
Notes to editors
Since Passenger Focus published the original Ticket to Ride? report in May 2012, the rail industry has already introduced a range of improvements including:
o Introducing a Code of Conduct, published here on the National Rail Enquiries website, which all operators have signed up to setting out the industry approach to revenue protection to ensure passengers know and understand their rights o Train operators have adopted a common set of staff guidance to assist in ensuring that rules can be applied consistently and fairly o Train companies have been working together closely to share best practice for both training staff and revenue protection policies
