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Commenting on train operators use of social media, a spokesperson for the Rail Delivery Group, representing rail operators and Network Rail, said:
“The timetable is our promise to passengers and almost nine out of ten trains now arrive on schedule. Operators have embraced social media so, when things do go wrong, they can give passengers the latest travel information and help answer queries quickly to allow people to better plan their journey.”
ENDS
Railnews Archive ::: 2015-02-19 RDG-001
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