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date 10 August 2015 source Network Rail type Press release
Phil Hufton, managing director of network operations at Network Rail, said: “At the start of this year we had a number of problems that caused passengers disruption and frustration and we apologise for this. Since then we have proactively invested over £11m to improve performance for Southern and Thameslink passengers.
"This investment, which has seen the introduction of a revised timetable, improved equipment, the deployment of rapid-response maintenance teams at London Bridge as well as new information screens and better passenger information, is paying dividends and passenger service reliability has now improved by almost 12% since January.
“While the nuts and bolts of our infrastructure are the most reliable they’ve even been, severe congestion caused by record numbers of trains and passengers makes delivering a consistently reliable service a daily challenge for ourselves and the train operators. At London Bridge we are undertaking the biggest and most complex station and track redevelopment ever attempted on Britain’s railways – while simultaneously continuing to keep services running."
“As we are now a public sector organisation, the fine must come from within our existing budget and will mean a reallocation of existing resources to pay it.”
The £11m investment has seen:
revised timetables created and published working with operators Southern and Thameslink to change operating procedures at the station and improve the flow of passenger information new information screens at London Bridge creating dedicated teams of maintenance staff to concentrate on infrastructure around the key London Bridge area installation of more remote-monitoring equipment for our infrastructure further improvements to the Brighton Main Line
Contact
Media Relations (National) mediarelations@networkrail.co.uk 020 3356 8700
