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A spokesman for the Rail Delivery Group, representing train operators and Network Rail, said:
“We’re sorry when our passengers don’t get the service they expect. We never want people to suffer delays or disruption.
“Overall satisfaction among rail passengers is up significantly according to the latest comprehensive survey by independent watchdog Transport Focus, but we know that we can do better to run more trains on time more often.
“Billions are being spent on major upgrades to the railway producing better stations, better trains and better journeys. Train operators and Network Rail work hard together every day to deliver a better, more punctual railway and to improve customers’ satisfaction with our services.”
For background:
o Transport Focus surveyed more than 28,000 passengers as part of its National Rail Passenger Survey. It found that 83 per cent of passengers surveyed in autumn 2015 were satisfied with their journey overall, two per cent higher than the same period in 2014 and three per cent more than in spring 2015. Just 7 per cent were dissatisfied. o Train companies are paying out more in compensation for delays and making it easier for people to claim. The amount paid to passengers has more than doubled from £12.6million in 2012-13 to £25.6million in 2014-15. Payments are often made regardless of what caused the delay.
