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Is my Advance ticket valid on this train? What does Off-Peak mean? Can I break my journey?
Train travellers will soon be able to get the answers to these questions and more for the first time in one place online in a move to make it easier for people to check which trains, times and days they can use their tickets on.
From this summer everything customers need to know about which trains and routes their specific type of ticket – such as Advance or Super Off-Peak – is valid on, plus information about refunds and compensation, will be brought together on the rail industry’s national website.
National Rail Enquiries’ website is merging information from different sources to create a more user-friendly guide. Typing in a simple summary of the ticket bought will take the customer to quick links to detailed information about when it is valid and other conditions that might apply.
Jacqueline Starr, Managing Director of Customer Experience for the Rail Delivery Group, said:
“We’re making it quicker and easier for our customers to find out all they need to know about when and where they can use their tickets. We understand that sometimes it can be a bit confusing for passengers.
“We’re making printed tickets clearer and easier to read too as the rail industry continues to improve the information we give our customers.
“Train companies offer a wide range of good value fares and discounts which are attracting record numbers of people to the railway.”
Train companies and other ticket retailers will be able to link directly to the new service on their websites.
o National Rail Enquiries is the definitive source of customer information for all passenger rail services on the National Rail network in England, Wales and Scotland.
