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The Association of Train Operating Companies (ATOC) today welcomed the announcement that the number of complaints about the National Rail Enquiry Service has fallen by a third in the past year.
"We are encouraged by the latest statistics from the CRUCC showing that the efforts made to improve the telephone enquiry service are bearing fruit," said George Muir, Director of ATOC.
"Complaints generally are still too high. Train operators are installing customer information systems or help buttons at every station, spending £39 million on security, CCTVs and improved lighting; they are increasing staff on stations and tackling bottlenecks, all of which will improve the levels of customer service."
ENDS
For more information: David Campbell Bannerman, Communications Director
